Welcome to Lightning Golf Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium golf equipment, fast global delivery, and customer service policies. If you don’t find what you’re looking for, our gear specialists are always ready to help at [email protected].

About Our Shop

Who is Lightning Golf Shop for?
We cater to discerning golfers who value both premium equipment and lightning-fast delivery. Our customers range from serious amateurs to professionals looking for tour-level clubs from top brands like Callaway, Titleist, and Mizuno.
What makes your shop different?
We combine carefully curated premium equipment with our signature two-stage delivery system that balances speed and value. Operating from Panama City, FL since 2025, we’ve perfected the process of getting tour-quality clubs to your doorstep with unprecedented efficiency.

Products

What types of golf equipment do you offer?
Our inventory includes:
  • Individual Irons and 8-piece Iron Sets
  • Wedges
  • Putters
  • Gloves
  • Headcovers
We focus on premium brands known for their tour-level performance.
How do I know which clubs are right for my game?
While we don’t offer custom fittings online, our gear specialists can provide personalized recommendations based on your skill level and playing style. Email [email protected] for expert advice.
Do you offer limited edition or special release items?
Yes! We periodically offer limited-quantity deals on premium equipment. Check our website regularly or contact us to be notified about special releases.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.
Do you offer gift cards or certificates?
Currently we don’t offer gift cards, but we’re happy to accommodate special requests. Contact our customer service team for assistance.

Shipping & Delivery

Where do you ship to?
We offer lightning-fast global delivery to most countries worldwide (excluding some Asian and remote regions). If you’re unsure about delivery to your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
  1. Standard Express Shipping ($12.95 global service)
    • Carriers: DHL or FedEx
    • Processing: 1-2 business days
    • Delivery: 10-15 days after processing
  2. Free Economy Shipping (orders $50+)
    • Carrier: EMS
    • Processing: 1-2 business days
    • Delivery: 15-25 days after processing
How are the clubs packaged for shipping?
Every club is protected with professional-grade packaging to ensure it arrives in perfect condition. We use reinforced boxes and specialized padding designed specifically for golf equipment.
Can I track my order?
Yes! All shipments include real-time tracking. You’ll receive tracking information via email once your order ships, allowing you to monitor your clubs every step of their journey.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original, unused condition with all packaging and tags intact. Please contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be credited to your original payment method.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different item, please return the original purchase (following our return policy) and place a new order.

Contact & Support

How can I contact customer service?
Our gear specialists are available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is your physical location?
Lightning Golf Shop operates from our headquarters at:
6436 Stoney Point Road, Panama City, FL 32404, USA
(Please note this is not a retail storefront)

Still have questions? Our team of golf equipment specialists is ready to help you find the perfect clubs and ensure a seamless purchasing experience. Contact us at [email protected] or browse our current selection at ironsgolfdiscount.com.